Refund policy

Thank you for choosing Cabin Pressure Clothing! In the event you as a highly valued customer decides to return an item, or chooses to ask for a refund, here are our guidelines. 

Returns:

  • Our dropshipping company/supplier is Tapstitch.com. To begin the return process, reach out to Tapstitch at support@tapstitch.com within 7 DAYS of receiving your order. 
  • Include in the email: your order number, photos (where relevant) of the issue(s).

What happens next?

  • Tapstitch aims to process all requests within 7 working days. 
  • If your return or refund request is approved, please contact their customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted. 
  • Tapstitch will not accept unconfirmed returns.

Returned items:

  • All returned items should be unused, unworn, and unwashed.
  • Tapstitch does not accept worn, stained, damaged, or altered items. 
  • We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your expense. 

Refunds:

  • If your refund request is confirmed, Tapstitch will return the money to the account used to pay for the order in the currency it was initially bought in. 

Can I cancel my order and get a refund before my order arrives?

  • Orders that have yet to enter production can be canceled in their entirety.
  • Orders that have entered production but have yet to be posted can have their shipping canceled and the fee refunded.
  • Should you wish to cancel your order, please get in touch with Tapstitch's customer service team at support@tapstitch.com. 

Can I get a refund if my order is not shipped on time?

Small-volume orders:

  • We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for).
  • If you have not received any logistics or shipping information by the end of the 7th day, Tapstitch will refund you a maximum of 10% of your original commodity price as compensation.*

Bulk orders: 

  • We aim to complete the production of bulk orders within 7-15 working days and to ship items no later than the 16th working day (calculated from the date the order is paid for).
  • If you have not received any logistics or shipping information by the end of the 16th day, we will refund you a maximumof 10% of your original commodity price as compensation.*

*In the scenarios above, this refund is not applicable if the shipment is delayed due to relevant changes on the customer side (design modification, additional design requirements, wrong address, etc.). Tapstitch is the arbiter of what relevant changes are. 

How long do I have to submit a return or exchange request?

  • Any claims for misprinted/damaged/defective items MUST BE SUBMITTED WITHIN 7 DAYS OF RECEIVING THE PRODUCT.
  • For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.